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Frequently Asked Questions

Purchasing
How can I pay for my Order?
How safe is it to pay by credit card on Tilesecurity.com
Can I get a printed receipt?
Do you share my private data with anyone else?
When will my credit card be billed?
Do I have to pay for shipping?
How long will it take to receive the Items I order?
Returns
What is your return policy?


Purchasing

Q: How can I pay for my Order?
A: Tilesecurity.com accepts Visa, MC, Amex, Discover, and Paypal. You can also place your order by phone by calling 1-800-377-6552. We accept check and money order through the mail. You can mail your payment along with a copy of your order to: Tilesecurity.com 4458 Robertson Rd. Madison, WI 53714

Q: How safe is it to pay by credit card on Tilesecurity.com
A: It's perfectly safe. When you enter your payment information into your computer and click the 'submit' button, your computer scrambles (encrypts) the information before it sends the data. Only our server has the key to unscramble (decrypt) it. Once the payment is in our hands, it gets re-encrypted and goes through secure channels to our credit-card processing network. In most cases (unless you call us to order), human eyes never even see your card number. In fact, our process is a lot safer than reading your card number aloud over the telephone. For more details, read our Privacy Policies.

Q: Can I get a printed receipt?
A: Yes. Simply print your confirmation e-mail for your records.

Q: Do you share my private data with anyone else?
A: No. We know that you value your privacy. That's why we'll never peddle your private data to anyone. We don't sell, trade, lease, give, share, or provide any of your personal data with anyone else.

Q: When will my credit card be billed?
A: Your credit card will be billed at point of sale.

Q: Do I have to pay for shipping?
A: We ship any size order via ground for 23.00 inside the Continental US. This is a steal! The majority of the merchandise we ship is over sized items, heavier items, or full items that are not boxed (rolls of Ditra). All these factors make shipping very expensive, which is why we try to absorb the majority of the freight costs while still keeping your merchandise prices down.

Q: How long will it take to receive the Items I order?
A: Your order ships via UPS or Federal Express Ground and usually takes 2 business days to ship out of the warehouse. Once it ships, depending on your order's destination, your order should arrive within 3-7 business days. If any portion of your order is back ordered, you will be notified via email immediately.


Returns

Q: What is your return policy?
A: Please see our return policy listed under our Terms and Conditions Page.


 
 
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